⚠️ SkyDesk Travel is an independent service — NOT affiliated with United Airlines or its parent company. United® is a registered trademark of United Airlines Holdings, Inc.
✈ United Airlines Assistance
Help for United Airlines
We assist United passengers with flight changes, cancellations, MileagePlus upgrades, seat selection, and booking — 24 hours a day.
Standard Economy & Above: No change fee on domestic, US-Canada, US-Mexico, US-Caribbean, and most international routes. Fare difference may apply.
Basic Economy: Cannot be changed or refunded. 24-hour cancellation only.
Same-Day Change: $75 for eligible customers; free for Premier Gold, Platinum, and 1K members.
Cancellation & Refund Policy
Refundable fares: Full cash refund to original payment.
Non-refundable fares: Travel credit (eCredit) issued, valid 12 months from original ticket purchase date.
If United cancels: Full cash refund or free rebooking on your choice.
Seat Upgrade Options
PlusPoints: Premier members earn PlusPoints for complimentary upgrades to first/business class.
Cash upgrades: Available at purchase, check-in, or via upgrade bid.
Economy Plus: Upgrade to extra legroom seats for $20–$150 per segment.
Frequently Asked Questions
How do I change my United Airlines flight?
United Airlines allows changes on standard economy and above without fees. You can change online at united.com, via the United app, or by calling our specialists. For Basic Economy, changes are not permitted. Same-day changes require an eligible fare and may incur a $75 fee for non-Premier members.
What is United's cancellation policy for non-refundable tickets?
Non-refundable United tickets receive an eCredit for the full value (minus taxes on Basic Economy), valid for 12 months. If United cancels your flight or makes a significant schedule change, you qualify for a full cash refund. We help you navigate when to push for a cash refund vs. accept a credit.
How do I upgrade my United seat using MileagePlus miles?
Premier members use PlusPoints for complimentary upgrades. Non-elite members can use miles for Economy Plus seat upgrades. Premium cabin upgrades via miles require PlusPoints or purchasing an upgrade at a discounted rate. We help you determine your upgrade eligibility and submit requests.
What is United Basic Economy and what are its restrictions?
United Basic Economy is the most restrictive fare class: no changes, no cancellation for credit (except 24-hour rule), no upgrades, seat selection costs extra, and boarding is last. It is only cost-effective if you're 100% certain of your plans and don't need any flexibility.
SkyDesk Travel is an independent third-party travel assistance service and is not affiliated with, sponsored by, or connected to United Airlines, Inc. or United Airlines Holdings, Inc. "United®," "MileagePlus®," "PlusPoints®," and all related trademarks are the property of United Airlines Holdings, Inc. Information provided is for general guidance only and may not reflect the most current airline policies. Always verify policies directly with United Airlines.
Need Help With Your United Flight Right Now?
Our specialists handle United changes, cancellations, and upgrades 24/7 — faster than the airline's own hold queue.