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🍁 Air Canada Assistance — USA & Canada

Help for Air Canada

Aeroplan upgrades, Business Class bookings, flight changes, cancellations — we assist Air Canada passengers across USA and Canada.

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Flex+Change-Free Fares
24hrFree Cancel Window
AeroplanMiles Upgrades
APPRCanadian Regs Apply

Air Canada Fare Classes

FareChangesCancelUpgrades
BasicNot allowed24hr onlyNo
StandardFee appliesCreditYes
FlexNo feeFull creditYes
ComfortNo feeFull creditPriority
LatitudeNo feeCash refundPriority
BusinessNo feeCash refundHighest
APPR (Canadian Rules): Air Canada is subject to Canadian Air Passenger Protection Regulations, which may provide different — sometimes stronger — protections than U.S. DOT rules for flights within Canada or from Canada.

Frequently Asked Questions

How do Aeroplan upgrades work?
Aeroplan miles can be used for upgrades on eligible fare classes. Requests go on a waitlist 365 days in advance. AC Altitude Super Elite, Elite 75K, and Elite 50K clear first. International Business Class upgrades require specific fare classes. We help you determine eligibility and submit requests.
What is Air Canada Premium Economy?
Air Canada Premium Economy offers wider seats (18.5 in), more legroom, enhanced meals, priority check-in and boarding, 2 free checked bags, and noise-canceling headphones. Available on international widebody routes. A mid-tier option between Economy and Business.
What is Air Canada's refund policy for cancelled flights?
Under APPR (Canadian Air Passenger Protection Regulations), Air Canada must provide a full refund if they cancel your flight or make a significant change. For disruptions within Air Canada's control, they must also provide compensation. We help you claim both your refund and any applicable compensation.
Not affiliated with Air Canada Inc. Air Canada®, Aeroplan®, Maple Leaf Lounge®, and related trademarks are property of Air Canada. Signature Class® is a registered mark of Air Canada.

Air Canada Help — USA & Canada

Changes, Aeroplan upgrades, cancellations — handled by our specialists 24/7.